China Eastern Airlines Reviews

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Corona virus ticket refund

Refund not got yet after complaining so many times. It's been 9 months i am complaining about refund. Please refund my money back.
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ID
#2221073 Review #2221073 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer

I have sent repeated e-mails and so far no respond what so ever

I have sent number of messages...it is difficult to contact them as only telephone numbers are available. Finally, found some e-mail addresses, but no respond
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ID
#2887104 Review #2887104 is a subjective opinion of poster.
Location
Oslo, Oslo County

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New Reviewer

Corona virus ticket refund

I didn't get refund till now. I have complained so many times.
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ID
#2211638 Review #2211638 is a subjective opinion of poster.
Location
Jodhpur, Rajasthan

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New Reviewer

Ticket refund less by agent

sir i purchased a ticket china eastren for Sanfrasicscofor 23-04-2020 @ 67900/-( returned ticket) but agent refund me only 52900/-.plz tell me what is the ticket cancelation charges due to Covid 19.
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ID
#1984180 Review #1984180 is a subjective opinion of poster.
Pros
  • Cheap airline
Loss
$350
Preferred solution
Full refund

Cancellation of Ticket

Hi, We have booked air ticket for Delhi-LAX return flight vide eticket#781 331****625, 781 331****626, 781 331****628 in name of Ms Jasleen kaur Sethi, Amitoj Singh Sethi & Prabhjot Singh Sethi. Flight was dated for 3-June-20 ( Del- LAX) and return on 26-Jun-20 ( LAX-Del). We wanted to check on the refund procedure as India & US are under lockdown and US has also stopped immigration of any new travelers coming to country. Appreciate if a speedy response can be initiated
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ID
#1906392 Review #1906392 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi

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New Reviewer

Excellent telephone service for changing flights.

Got fast and efficient customer service for a flight cancellation and rebooking.
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ID
#1809889 Review #1809889 is a subjective opinion of poster.
Service
China Eastern Airlines Customer Care

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New Reviewer

We do NOT recommend China Eastern Airline!

2/28/2020 We bought and paid for tickets to go from Bangkok Thailand to Chang Mai Thailand with a change of plane in Kunming China. When we got to Kunming we were told we could not arrive from Thailand and return to Thailand on the same day through China. After lots of discussion between the China Eastern Air people and China customs they would allow us to re-enter Thailand if we went to Hong Kong then back to Thailand. The China Eastern Airline people changed our tickets and hurried us to the airplane for the flight. Once in Hong Kong we were told that we had to pay an additional $6,000.00 to get back to Chiang Mai Thailand. They would not accept our credit card and suggested we have a friend or relative wire the funds. At this point we decided to just go home. When we discussed this with the China Eastern Airline personnel they said they could not exchange our tickets, that we had to have our travel agent make the exchange. At this point it was about midnight so we decided to just buy tickets from another airline and return home. Once home we started working to get a refund. We still have not received a refund. Called numerous times but China Eastern Airline said they would not issue a refund as they never received the funds from our credit card company. The credit card company said they got the money when they issued the tickets. Big mess! No help from Chine Eastern Airline: sad:
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ID
#1807425 Review #1807425 is a subjective opinion of poster.
Location
Walnut Creek, California
Loss
$4883
Preferred solution
Full refund
New Reviewer

About my flight issue

My booking was made for the wrong date by customer service. I was promised that it would be taken care of and l would be contacted by a manager. It's now 8 days later and all I get is excuses. I am being denied the opportunity to speak with a manager. I am very disappointed with the situation.
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ID
#1807265 Review #1807265 is a subjective opinion of poster.
Location
Lake Elmo, Minnesota
Preferred solution
Let the company propose a solution

Confirm or change flight

Waiting on a call 604716**** Must confirm flight
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ID
#1782339 Review #1782339 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

Imposibel to contact the airline by telephone!

I am based in the UK and it is impossible to get contact China Eastern by telephone as some of their numbers are no longer in operation or if other numbers are answered they are cut off. One American number has a recorded message stating the office hours, yet I have been calling during office hours. How can I contact this airline which appears to have cancelled one leg of my journey?
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ID
#1781072 Review #1781072 is a subjective opinion of poster.
Location
London, England
Service
China Eastern Airlines Customer Care
Pros
  • Cheap airfare
  • Cheap airline
Cons
  • Cannot contact by telephone
New Reviewer

Corona virus tkt refund

I want to cancel flight for march 3 2020, and get the full refund please
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ID
#1779599 Review #1779599 is a subjective opinion of poster.
Reason of review
Corona virus
Loss
$430
Preferred solution
Full refund

AVOID

The UK customer service number does not work
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ID
#1776778 Review #1776778 is a subjective opinion of poster.
Location
Fareham, England
New Reviewer

Bad customer service

There is not a single telephone number that's listed on your website works. Either it's an invalid number, or nobody picks up ever.
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1 comment
#1818131

Call 0333 900* ***

ID
#1773912 Review #1773912 is a subjective opinion of poster.
Service
China Eastern Airlines Customer Care
Reason of review
Poor customer service
New Reviewer

Not this airline!!!

All our luggage was empty they took all our belongings for our love ones, a lot of thiefs !!!!!
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1 comment
#1799737

File a claim with the airline. It could have happened anywhere along the way, tho.

Also, look into whether or not your homeowners insurance covers this stuff, or even your credit card may have lost luggage as a benefit. Call the number on the back of your card to see if it does.

ID
#1752114 Review #1752114 is a subjective opinion of poster.
Service
China Eastern Airlines Baggage Policy
Cons
  • I didnt like customer service
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund

Don't try to deal with these people

I booked via lastminute.com flights with China Eastern. I found that I could not check in online or manage my booking, indeed I was concerned whether my booking was to be honoured. I tried to contact China Eastern - they gave two numbers on their site: the first did not work (+443339****78), the second did not answer (+442087****97). On another site I found another London number which did not work (+442079****76)
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ID
#1722682 Review #1722682 is a subjective opinion of poster.
Location
Yeovil, England
Service
China Eastern Airlines Flight Booking

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Verified Reviewer
New Reviewer

Seat assignments

I have a problem with the site. I can not get paid for reserved seats on a flight that we could not take. This is a reservation : John Guignard : 781368****083 Laoma Guignard : 781368****084 Louis Guignard : 781368****082 Rosine Guignard : 781-368****081
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ID
#1711031 Review #1711031 is a subjective opinion of poster.
Service
China Eastern Airlines Flight Booking
Pros
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2500
Preferred solution
Let the company propose a solution

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