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1.0

Absolute worst airline I have EVER been on. Never again will I go on this airline.

Due to rude, screaming incompetent staff who made NUMEROUS mistakes, not only did I waste hours arguing for no reason, my granddaughter and I missed our entire Vietnam to US flight from arguing with staff. We arrived 5 hours earlier prior to check In and staff would not allow us on the plane nor to even check in. When we politely asked why we couldn't board the plane A man named Huynh Huynh and a pregnant woman with short hair kept making things difficult, wouldn't give a reason why and even lied to us. Not only were they rude, they literally screamed in my face!

I called to complain and the staff said that we never showed for our flight or tried to check in! The man even had the audacity to tell us to go home when that was exactly what we were trying to do by flying back to the United States! We have photos showing we were at the airport before check in counter even opened, which security can even vouch for! I went to head quarters to complain and found out that the Huynh man isn't even the manager!

Him and the entire staff lied to us when we asked for the manager. He and the horrendous staff should be fired.

This is a terrible airline with immature staffing. Never again.

Reason of review: Poor customer service.

Location: Las Vegas, Nevada

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