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2.3

My flight Shanghai - Hong Kong was more than 2 hours late which made me missed my following flight from Hong-Kong. At Hong Kong airport, I found very cold ground staff not willing to help me finding another flight, providing compensation and accommodation...

It was like everything was my fault. I had to handle all the fees (hotel, new flight by myself) And I can't find any email address on their website to contact them. Their hotline doesn't work either. Besides, the cabin crew and pilot didn't even apologize.

To sum up: bad manners, bad service, bad after sales service. I will never fly with them again!

Reason of review: Poor customer service.

Monetary Loss: $320.

Preferred solution: Full refund.

China Eastern Airlines Cons: Customer service.

Location: China, Shanghai Shi, 静安区 JingAnSi, 南京西路2011号 邮政编码: 200040

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